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Emma Lups | Colliers | Queenstown

Emma Lups

Sales Consultant

License # 20043771 | Licensed under the REAA 2008

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Professional Summary

Local connections mean so much in real estate, making Emma Lups perfectly positioned for success. A natural people person, Emma’s real estate career has seen her delight buyers and sellers with her ability to listen and understand their needs, combined with an instinct for matching buyers to listings.

Previous experience in owning investment properties stands Emma in good stead when working with property buyers. Understanding the priorities of investing combined with an eye for long-term gains means Emma’s the go-to person when looking at maximum returns with minimum stress. Communication and honesty are Emma’s focus, offering her clients a promise that they’ll always know exactly what’s happening in the sale and purchase process. 

A Christchurch native, Emma and husband Paul moved to Queenstown in 2013 and never looked back. Having lived for years in Shotover Country and now Hanley’s Farm, she’s established roots within the local community and embraces everything that life in the Southern Lakes has to offer.


"We chose Brendan, Emma and the Colliers team for their reputation for achieving great results – and we were not disappointed. They brought energy, strategy and positivity to the sale, delivering us with a great outcome prior to our planned auction date. Our home was respected and we felt in good hands through the whole process. Thanks to all of the team at Colliers. We’d happily recommend them to other Queenstown property sellers as the absolute best guys to work with."  Rex & Jacqui

"We met Emma 5 years ago when she was hosting an open home. She was friendly, knowledgeable and worked very hard to help us find the right property in Shotover Country. We very recently sold our home,  and there was absolutely no decision to be made over who we would choose to list with. It would always be Emma. As usual she went far and beyond what you’d expect your realestate agent to do for you. She organised everything incredibly quickly and her communication was always prompt and thorough. If you are looking for a friendly, knowledgeable  agent with a great can-do attitude where nothing is too much trouble then Emma is your agent." Marisa

“Thank you, Emma Lups and the team at Colliers. Emma was amazing in getting our house sold in record time, whilst we were in Melbourne.  Her caring approach and can-do attitude made it an easy process for us.”  Adam and Nicole

“We felt totally confident with our agents after the initial meeting and can only rate 5 out of 5 for excellence, communication and market knowledge. Emma was absolutely amazing, kept us informed all the way, thoroughly professional, caring, genuine and conscientious. You couldn't ask for a better experience. We had 100% trust in Emma and the service we received. Thank you.” Steve and Mary Anne 

“This is not the first time Emma rendered services to me. She is trustworthy, fair and reliable. That’s why I keep engaging her services. She was prompt in following up with my queries and duly assisted me with tasks I could not carry out because I lived in a different time-zone. Very diligent and hardworking professional. Thank you, Emma!" Mr Ho

"Emma Lups was a fantastic agent for us! We looked for a property for over a year and she was always patient with us and very helpful with advice. She consistently responded quickly to questions both by email and text. When we finally found the place and texted her to ask about the property, she was able to get us all the information we needed on a Friday night to prepare an offer in less than 24 hours! After a few twists and turns in the process, she swiftly and smoothly got us to property settlement without much strain on our part. Well done Emma!"   Mike & Julie

"Thank you so much for helping me find my dream house! David and I are over the moon with the house and it already feels like home. As a first home buyer, everything was new and you helped us navigate it seamlessly. You made a process, which could easily have become stressful, a walk in the park." Denise and David

"Brendan and Emma have looked after me very well indeed. As an out of town vendor, I have relied on their expertise and knowledge of the Queenstown market, and have appreciated the detailed reports that kept me up to date. I am very happy with the result, thank you.  And your offer to mow the lawns yourself certainly defined your “above and beyond” level of service."  Wayne

"We were fortunate to work alongside Brendan Quill and Emma Lups. With their active support, communication and enthusiasm they worked alongside our family, finding us a home that ticked all our boxes. Not only did they make this journey enjoyable, they proactively sold our previous property. I can honestly say that Brendan and Emma made selling and buying stress free. I would highly recommend Colliers if you are looking to sell or invest in new property." Emmalee and Sam

"We are incredibly happy with Colliers! The property was sold so quickly and well above what we had expected. We were blown away by the result! Thank you so much!" James and Nadia 

"We particularly were impressed with ongoing communication regarding updates and respect of our privacy at all times. We have appreciated this process, as this is the first time, we have used Colliers International so we did have comparisons. We would highly recommend your Company to other prospective sellers and friends." Brian and Lorraine

"Both Brendan & Emma were amazing throughout the process of selling our first home - they are simply amazing & made what could have been a stressful situation really easy for us!  We would 100% recommend them to anyone looking to buy or sell a house.  Brendan was great to go to for advice when we were first thinking about selling - he is just so knowledgeable on the local market & we fully trusted he would do his best for us. Emma was so great at communicating with us throughout the selling period & very professional. We knew exactly what was going on with the open homes, the level of interest etc. Overall, we found Emma & Brendan to be extremely knowledgeable, trustworthy and just so good at their jobs! They both really went out of their way to help & guide us through selling our house & getting the best possible outcome we could hope for! Thank you!" Jayne & Chris

"We met Emma and Brendan several years before we were ready to sell our house, and we knew then that they were the only agents in Queenstown with whom we would work. Emma and Brendan are genuine, good people. Emma took on our listing and worked hard to find us a buyer that met our needs timing and price-wise but who was also a great fit for our house. Happy all round. Couldn't recommend these guys more!" Sarah

"Emma's friendly and open nature makes what can be a daunting experience a positive one! She is willing to work in with the buyer to ensure that they see all the potential properties that may suit, even if that means weeks & weeks of open homes as it did in my case. Emma went out of her way to ensure I could get into as many homes I wanted to at extremely short notice and was so professional considering we were all working within new Covid Safe protocols. She even let my kids affix the sold sign!" Alex

"Emma and Brendan are absolutely outstanding agents, such a high level of service is hard to come by in this day and age.  Great attention to detail, a well-informed and realistic approach and great knowledge of the market made our sale seamless.  They went completely above and beyond, a sale within 48 hours of listing, whilst making everything so easy for us. Can't recommend them highly enough and would use them again and again for buying or selling. Thank you so much to you both." Sarah & Linc​

"Brendan and Emma were fantastic. Always available to help at all times of the day. I don't think we would have settled if it wasn't for their hard work." Benedikt

"Emma and Brendan did a wonderful job of selling our home at Hanley's Farm. With no issues at all it went very smoothly and I totally recommend this team to sell your home." Lee

"We recommend this team without hesitation. They are such genuine, kind, lovely people who are super professional. Thank you so much Brendan and Emma for helping us make our dream come true." Emma

"Emma was instrumental in assisting us to purchase our first home. Professional, honest and realistic advice with a positive & friendly attitude every time we spoke. I would highly recommend to anyone buying or selling!!! A+ service. Thanks for all your help Emma, we wouldn't have secured our fabulous house without your assistance." Alana

"I would highly recommend Emma and Brendan as real estate agents if you are selling your house. They were always available to talk and answer any of my questions with honesty. Emma made it her goal to get the best price for our house and when I felt like backing down she reassured me to hang in there and that she was working hard behind the scenes to do the best she could. She didn’t feel like just an agent but a friend who was there to help. I always felt comfortable and at ease in Emma’s company. The open homes were run extremely professionally and efficiently. I can’t thank Emma and Brendan enough for their passion and hard work." Abbey

"Thanks Emma and Brendan for successfully selling our property for the price we wanted pre-auction!  Always friendly, contactable and honest you guided us through the entire process sharing local contacts and knowledge with us. It all made for an enjoyable adventure with a great result!" Haidee & Matt

"Thank you Emma! Emma has been fantastic to work with, keeping us well informed throughout the entire sales process and we could not be happier with our result. We could tell how hard Emma was working for us and it showed with the result. We highly recommend Emma for any real estate needs in Queenstown." Sarah & Si

“We had a wonderful sales experience with Emma. She was on hand at all times to respond to our queries despite the time difference. The sale was surprisingly quick and we can’t thank her enough for her efficiency and expertise. Thank you😘!!” Aida

"Emma was so great at helping us to purchase our first home. Even when things got a little complicated she went out of her way to make it as smooth as possible, and in the end, we managed to purchase our house, and are really loving living in it. Thank you so much." Clea

"It is pleasing to encounter genuine people, Emma Lups and Brendan Quill whom through their personal, professional, realistic approach, provided a thorough, individualised strategy to sell our mother’s home... Emma kept us informed and we were given guidance throughout the selling process... They were on our side and selling for the very best price they could get for us. The selling process was smooth and glitch free, taking into consideration our family wishes for the best outcome... We would highly recommend anyone wanting to sell real estate, to use Emma and Brendan at Colliers International.” Marion & Jean

"Thank you Emma. You and Brendan have looked after me very well indeed. As an out of town vendor, I have relied on your expertise and knowledge of the Queenstown market, and have appreciated the detailed reports that kept me up to date. I am very happy with the result thank you. And your offer to mow the lawns yourself certainly defined your 'above and beyond' level of service." Wayne

"Wow - what an amazing team at Colliers - so supportive and respectful. Thank you!  My shining star is Emma! She was right there with me along the way making sure everything went smoothly.  The decision to work with Emma was easy as I had the pleasure of working alongside her before. Her loyalty is outstanding! So if you are considering using Emma to sell your home you won't regret it!" Oanita

"We first met Emma when we were looking to buy a house. We found her to be very helpful and made the process of purchasing a house less painful. Emma always provided us with regular updates during the purchase process. This along with her awesome personality won us over. We were in a situation where we had to sell our section before we could buy a home. The obvious choice of Real Estate Agent to sell the section was Emma and sure enough she delivered! She made everything happen and we are grateful for her efforts. We would highly recommend Emma to anyone wanting to buy or sell their property." Bryn & Philippa

"Hi Emma, I just wanted to take a few minutes to sincerely thank you for your hard work, ‘over and above’ service and outstanding personal support in regards to my recent property transaction.  Of most importance to me, was that my wonderful tenants were inconvenienced as little as possible and to know this was actioned was invaluable. The way you kept them informed, planned viewings collaboratively with other Sales Agents and treated them with the utmost respect was fabulous. I always felt like you were a step ahead of me Emma! Obviously there was tonnes of back and forward to get the deal across the line and I know how much effort you put in to ensure each party was given the time and attention required. I would have absolutely no hesitation in recommending you to any of my friends and family looking to buy or sell Real Estate in Queenstown. You were and are, simply superb in every aspect, words can’t express my gratitude." Marie

"Emma Lups was extremely helpful in my recent purchase of an apartment in Queenstown. She was prompt in following up with my queries and duly assisted me with tasks I could not carry out since I was overseas. Very diligent and hardworking professional! Thank you, Emma." Mr Ho

"One of the nicest people you could ever hope to meet - will go the extra mile to make sure you’re alright." Adam

"Emma has been very helpful in my quest to find a house in Queenstown. She was quick to show me what was available in my price range and quick to answer my questions. Thanks Em! You’re a star!" Emma

"Thank you Emma for reassuring, and guiding our family in the sale of our home. Emma, you were with us every step of the way, from managing the marketing, running the open homes and then securing the sale. Emma I remember telling you how stressed I was about cleaning the house for the open homes…your first response was to ask what time you could come around to help! I don’t believe many agents would actually think of this first - being able to put yourself in your seller’s shoes is a quality that you are able to radiate naturally. Thank you Emma." Jopson Family

"Emma was just incredible - we are so grateful to her for helping us to sell our old house and buy our new dream home! We got a better result than we could ever have imagined on the sale of our house, enabling us to comfortably move into our new home. Emma is an absolute legend and we recommend anyone thinking of buying or selling to get in touch - you won't regret it!" Mel

"When Emma took on the sale of our house as her first project she delivered and exceeded everything she promised. Emma and her team gave us the best sale package and looked after us above and beyond! Selling our house with Emma was an amazing journey and set a record price for our district! We could have never imagined the price you got for us! Thanks Emma and your team for all your hard work!" Sian

"Emma was very helpful during the sale of our house. As we were first time sellers, she supported us every step of the way, from property appraisal to the final sale. We had a deadline for the sale and she delivered the promise by selling the property within a week and with a great price as well. Emma is the nicest person you could ever meet. Thank you for being with us all the way." Preeya

"Emma was efficient and answered our many e-mails and helped obtain the documents and legal requirements for our sale. Emma was always very efficient, professional and answered our e-mails promptly. She was a huge help over this time and a great asset, always making us feel like we were number one and the only client she was dealing with." Peter & Julia

"I would like to express my gratitude to Emma and Brendan for helping me through the process of purchasing my first home! Emma was super professional and answered any queries I had straight away, she was easy to talk to and made me feel very comfortable. Everything was taken care of and I'm now the proud owner of my amazing home! Thank you Emma and Brendan!" Sarah

"WOW WHAT A RESULT!!! Brendan and Emma totally exceeded our expectations, from providing an honest and professional appraisal of our property through to the fantastic end result. After 3 weeks of exceptional marketing and hard work, Brendan sold our property at Auction. Throughout the whole process, they were professional, fun to deal with and their customer service was second to none. A great team, delivering great results. We would unreservedly recommend Brendan and Emma to anyone buying or selling their property." Peita & Dot

"Emma was very patient and close to us, she was always happy to give us advice on the market. She has great relationship skills and comes across as someone you can hard selling which is very refreshing." Eva

"May I sincerely thank you and The Mega Master Quilly for your excellent proactive professional approach and deliverance to all my selling and now immediate renting needs. It has been a roller coaster ride for me personally but you guys and all your team are tops (everyone happens to be a runway model too! Nice touch) in my book - not only wonderful to deal with on all matters but it was fun making what can be a bit of a nerve racking time easy; all of your brilliant people skills made it all just run so smoothly. Great work guys, it’s no wonder you are at the top of the game.  Emma thanks for being such a wonderful kind ear to me, your calmness and delightful presence together with a natural professional approach and excellent on-time communications made my selling world easy.  I have two words for Emma and Brendan - BLINKIN BEAUTIFUL" Perry

"We sold our Lake Hayes Estate house in mid-2016. We found Emma to be extremely hard working and diligent from the start of the campaign until the end. Her attention to detail and meticulousness in following up every task gave us great peace of mind. We always felt confident that all measures were being used to maximise the presence and appeal of our house on the market. We would recommend Emma to anyone."   Ben & Diana

"We have sold homes in the past. It was stressful, time consuming and ultimately the results were disappointing. This time we listed with Brendan and Emma. From the market appraisal, through to guidance around presentation, viewing and negotiations they were amazing.  Where there was an opportunity to raise the level of presentation he made those recommendations. We felt that their attention to detail in marketing helps distinguish them from the rest. In fact the whole team is pretty awesome, they even lent us scaffolding to finish touch up painting. The result exceptional. Would we use them again – absolutely! Any hesitation in recommending them? Absolutely not!" Paul & Susan

"As an out of town buyer I found Emma to be one of the best agents I've dealt with in my 15 + years of property investing. She went above and beyond the call of duty with airport pick up and drop off after organising viewings of multiple properties. Her knowledge of the local market in Queenstown was excellent and her sage advice helped me secure an excellent property in what is a very competitive market. I would have no hesitation in recommending Emma to anyone needing an agent in Queenstown."  Ben

"Emma was a pleasure to deal with in every aspect. She was quick to understand what I was looking for and made great recommendations. Emma was honest, upfront and courteous in all her dealings with me. I found her helpful without being overbearing and wouldn't hesitate to use her again for any real estate needs." Melanie

"Selling a home for the first time can be a daunting prospect. You simply ‘do not know what you don’t know’ other than that you need it to go as well as possible. We certainly took our time to consider who to list our property with as it was our first time and we needed plenty of guidance and advice. The decision to engage Emma was a decision we are very happy to have made.  From the very start Emma put us at ease, explained the process and provided us with some great insights. Throughout the open homes and advertising campaign we were kept up to date with what was happening and Emma went out of her way to make sure we were happy with everything. Every promise was delivered upon and the end result certainly exceeded expectations. We would not hesitate to use Emma again and would gladly recommend her to anyone." Mel & Neil

"We had the privilege of working with Emma in selling our house. From coming out to see us on a Sunday afternoon through to Auction day, Emma always kept us well informed and provided us advice and guidance all the way. We found Emma to be thorough and informative. The whole sale process was so quick from the time the listing went live to the auction being concluded; which shows the reach that the team has." Vinesh & Priya

Straight away Emma puts you at total ease with her natural calmness and ability to get so much done for you in so little time! (8 days!) With a young child and a newborn to juggle whilst selling a house right before Christmas you would think this would be the worst experience ever, thank you to Emma’s sheer hard work and perfect communication and compassion she made the whole experience enjoyable and exciting, going above and beyond for the ultimate results! Thanks Emma you are a star! Sian

"I met Emma a year ago whilst living in Cromwell and commuting into Queenstown each day. She encouraged me to buy a second property in Queenstown after talking to me about the process she went through to secure her own rental property in Christchurch. Being on a single income with a child to support, it took a lot of courage at the time, but with Emma's helpful approach, knowledge and support, I secured my second property and nearly a year on am very happy with the outcome. Emma is a great person to deal with, she listens carefully and is thoughtful and considered in applying her knowledge. I'd recommend her to potential sellers and buyers in the Queenstown market." Rosemary

"We would like to extend our heartfelt appreciation to Emma for helping us sell our apartment in Queenstown at a price that we are very happy with. From the beginning to completion, Emma had been very prompt in answering all our enquiries and in working out all the issues that needed to be sorted to settle the sales process. Her dedication, expertise and attention to details played a pivotal role in achieving a positive outcome for the sale.
We would like to highlight that her ability to navigate challenges well and to find effective solutions displayed her unparalleled skills and good knowledge in the real estate field. We also have to mention that we love her positive attitude and her pleasant disposition. She always sounds cheery and smiley! We will highly recommend her to others who are seeking a trustworthy and accomplished real estate professional in Queenstown." Gim and Kay


Service Lines

Residential Investment Sales, Investment Sales, Property Marketing, Residential Investment Sales, Residential Projects, Residential Real Estate, Site Sales

Property Type

Multifamily-Apartment, Apartment, Home & Income, House, Land, Lifestyle Bare Land, Lifestyle Dwelling, Lifestyle Property, Lifestyle Section, Studio, Townhouse, Unit

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