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New Zealand hotels uniquely positioned for recovery - but it will be protracted

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New Zealand is in a unique position to set the benchmark for global tourism’s road to recovery – but a new research report also paints a realistic picture of Covid-19’s blow to the hotel sector.

Colliers International’s Covid-19 Impact and Pathway to Recovery report follows an extensive nationwide survey of hotel operations.

The survey was carried out in early April, after the New Zealand government closed the country’s borders to non-residents on March 20 and implemented Level 4 lockdown restrictions on March 25.

It found 40 per cent of hotels were either closed or placed in temporary ‘hibernation’ while a further 40 per cent remained open with limited inventory and skeleton staff.

Hotel occupancy fell from 80 per cent in the first quarter of 2020 to under 20 per cent in all key markets in April. Room rates also fell by up to 50 per cent.

Dean Humphries, National Director of Hotels at Colliers International, says Covid-19’s impact on the financial performance of the hotel sector is the most significant in New Zealand’s history.

“Covid-19 is having a profound impact on the global tourism and hotel sector and will likely reshape the way our industry operates for many years to come, ultimately redefining the short stay accommodation sector as we know it.

“There is no doubt there will be some causalities in our sector as owners and operators establish whether they can efficiently run their businesses in this new era.

“However, this will also create opportunities for others who can quickly adapt and adopt new strategies.”

Humphries says New Zealand will remain reliant to some degree on how wider global markets emerge from the pandemic.

“While we need to adopt a ’wait and see’ approach until clear trends emerge, we now have time to prepare for the inevitable changes in the marketplace.

“The recovery will initially be domestic-led. Before Covid-19, domestic guests accounted for more than 50 per cent of hotel room night demand throughout the country with the exception of Queenstown at 34 per cent.

“We expect an initial uptick in domestic tourism from May 14, when Level 2 came into play, followed by demand from a trans-Tasman and Pacific bubble that may be established as soon as the third or fourth quarter of this year.

“A possible trans-Tasman and Pacific bubble is likely to be followed by a period of bilateral travel agreements, primarily focused on the South East Asian seaboard including Hong Kong, South Korea, China and Taiwan if these countries showcase that they have contained the virus to manageable levels.

“As a result, New Zealand has a unique opportunity to be an ideal ‘early adopter’ for many tourism-focused initiatives and become a benchmark, and possibly market leader, in the road to recovery for the global tourism sector.”

Humphries says recovery will be gradual but is likely to gain momentum from 2021.

“Another factor in New Zealand’s favour is the early hosting of global sporting and cultural events such as the America’s Cup and APEC, which are both still scheduled for 2021.

“While a path to recovery is emerging, hotel performance is unlikely to fully recover to pre-coronavirus levels for up to five years, in part because of a large number of new hotel rooms currently under construction.

“The majority of New Zealand’s 27 hotel projects under construction will continue, although some will be deferred until the market improves. Most projects will face a delay in completion in the order of three to six months,” says Humphries.

These projects account for close to 4,200 additional rooms with the majority of these projects being located in Auckland and Queenstown.

However, proposed new hotel developments are likely to be halted over the short to medium term.

Chris Bennett, Director of Hotel Valuation and Advisory at Colliers International, says investment yields for prime hotel assets remain largely at pre-Covid levels, albeit we are anticipating some reduction in values due to lower forecast earnings.

“Investors with long-term objectives, who can weather the next 18 months, will likely emerge in a stronger position, having fully re-evaluated their current operating model and positioning themselves for a robust recovery.

“Conversely, those owners who are under-capitalised or unable to sustain some pressure on their balance sheets over the short term may need to divest or restructure their business and/or assets.”

Bennett says it is more important than ever for clients to receive specialist, up-to-date hotel and tourism advice across the breadth of New Zealand.

Colliers International’s Hotels division is the largest dedicated advisory, valuation and brokerage team in New Zealand.

In response to the increased demand for its specialist tourism and hospitality services in a post Covid-19 environment, a number of new appointments and promotions have been made:

  • Jackie Su has been promoted to senior analyst and consultant;
  • Hayden Pham has been appointed a graduate valuer, and;
  • Josh Connolly has been appointed as hotel broker.

Colliers has also farewelled industry stalwart Jack Charters, who is retiring after 30 years of service with Colliers.

In addition to the national Hotels team based in Auckland, Colliers has a number of staff with extensive tourism sector experience within the 14 franchised offices around the country.

These include Barry Robertson and Steve McIsaac in Queenstown, as well as associates in Christchurch, Nelson, Wellington, Hawke’s Bay, Rotorua, New Plymouth and Hamilton.

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Dean Humphries

National Director | Hotels


Dean is a highly respected hotel investment advisor specialising in the disposal, acquisition and valuation of hospitality and tourism assets.  Dean provides advice to many institutional and tourism related entities including those noted in the client info tab.

Dean is also actively involved in a range of work in the wider South Pacific basin including; Fiji, Tonga & Samoa.

Dean joined Colliers International in May 2013 as National Director, Hotels for New Zealand and the South Pacific.

Prior to that Dean was Executive Vice President of Jones Lang LaSalle Hotels & Hospitality Group New Zealand & Queensland with over 25 years’ experience in the wider property industry.

He has also been actively involved in the wider property industry, holding a senior lecturing position at the University of Auckland between 1999 and 2011.

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Chris Bennett

Director | Hotel Advisory & Valuation


Chris specialises in the provision of valuation and consultancy advice for hospitality and tourism assets in New Zealand and South Pacific.  Chris is a Registered Valuer with a strong background in real estate and finance.  

Chris originally joined the Colliers International NZ Limited’s Valuation & Advisory Services Team in October 2003 becoming registered in 2007.  Subsequent to registration Chris spent four years working for a property firm in the UK, before returning to Colliers in April 2011.  In 2015 Chris moved to the ANZ as a manager of the Property Risk team before re-joining Colliers International in June 2017 as Director – Hotel Advisory and Valuation.

Chris’ experience gained while in the working and travelling over the past 16 years has provided him with a sound knowledge of the tourism real estate industry and banking procedures.

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