Bringing people and places together comes naturally to Richie Heap. Skilled at listening and finding solutions for his customers, Richie brings serious energy and passion to every transaction – with truly outstanding results. A fast learner, Richie established himself as a driving force in the Queenstown real estate scene in a short time, and has spent the years since in building on that success. Auctioneering is yet another string to Richie's bow, with many evenings spent calling out the numbers at charity fundraisers in addition to providing a professional yet entertaining approach to property auctions.
Richie’s a long-time Queenstowner with a refreshing commitment to making people’s lives better, whether it be by achieving their property ambitions or assisting them to improve their health and wellbeing.
Securing industry awards and national recognition have come naturally to Richie – long hours and commitment to his service levels have seen him go from strength to strength in both the fitness and real estate industries. His innate business acumen has seen his sales results go through the roof – a result of his outside-the-box thinking, clever negotiation skills and grasp of innovation to put his clients’ properties at the forefront of the real estate market. Years as a property investor mean Richie’s learnt every lesson as a buyer and seller himself, and fully comprehends both sides of the transaction, lessons he’s happy to share with his clients. Clever radio campaigns and an ever-increasing circle of word-of-mouth recommendations have now positioned Richie as the man to talk to for residential real estate in Queenstown.
Excelling at making deals happen and leaving a trail of very happy buyers and sellers in his wake, Richie’s energy, skill and knowledge are sought-after by sellers.
"Due to a growing family, earlier this year it was time for us to sell our beloved first home. After meeting with multiple agents, Richie & Jesse were an obvious choice. We never felt 'sold' to. Instead we received genuine effort and a team that just got the job done. We sold our house for what we had hoped for a week before the auction. Dream result. Thanks guys." Samantha
"If you want more than just a real estate agent, then look no further than the team at Colliers International. Knowing what the process is to sell a property is quite a dauting thought. I was fortunate enough to be recommended to Colliers International by a friend, and in particular Richie, and it was the best piece of advice I have had. He has not only made the sale process so easy, but also gone above and beyond helping me with advice in the purchase process of my now new property. To say this help and support has been invaluable is no exaggeration. He assured me that he would do everything necessary to ensure my Arrowtown property sold to allow the purchase of my dream property. Well this happened within days of it going on the market. With this level of help and professionalism from all the team at Colliers International I am now able to look forward to living the dream!! Cannot say thank you enough." Becci
"Richie was a top man with pre and after sale service." Bryan
"This was our first house sale and we were very, very happy with the service we received. Richie and Jesse were an absolute pleasure to deal with. Richie kept us focused (and calmed me down) during our somewhat drawn out offer and ensured we made it to the finish line. I would have no hesitation recommending him." Gavin
"Richie provided friendly, personable and professional representation that delivered outstanding results." Margot
"Richie was professional from day one until auction day. We had briefings almost daily on buyer and open home interest. Integrity and transparency shone through with every communication. We are now Richie’s greatest cheerleaders." David & Mandy
"Alexandra and I have just bought our first home with the help of Richie Heap who was an absolute pleasure to deal with. If we are ever in a position to buy again and indeed sell, it will be through Richie." Barry
"Thank you for the outstanding result you achieved for the sale of our Cameron Place property. You were a pleasure to work with. You made what had the potential to be a difficult transaction seem easy because of your solution focused attitude. We would recommend you to anyone looking to buy or sell property in Queenstown." David & Alison
"Richie was fantastic through the whole process, will definitely deal with him for any future endeavours." Rachel
"Richie and Jesse were fantastic to work with in marketing our home. We felt we really benefited from the team approach – they were prompt with providing information after inspections so we felt we were really part of the sales process and were fully aware with where the market was at. The marketing campaign was fun and stress-free for us. On auction night we got a fantastic result, well beyond what we ever thought our property would sell for!" Holly & James
"The service of Richie Heap in selling my Queenstown property was very thorough and professional. His communication was excellent and this was important as I was an overseas Vendor. The auction process ran very smoothly resulting in a rapid sale and at a price well exceeding my expectations." Simon
"We would like to formally say thank you very much for the professional attention to the auction of our home at 73 Howards Drive, Lake Hayes Estate. We were extremely pleased with the selling campaign and the auction result. The experience of selling our home was made all the less stressful through your professionalism and keeping us informed of prospective buyer feedback, vendor meetings and preparation of all possible outcomes at the auction. We would like to wish you all the very best for the future and would have no hesitation in recommending you to friends and family." Carl & Kirsty
“We thought we would sell our house privately, but after inviting Jesse to our house for a market appraisal we quickly felt we were in good hands with Jesse & Richie. Their enthusiastic yet calm demeanour made the process much less stressful and was quick to provide good advice and with no pressure. Wanting a quick sale, we felt Jesse & Richie could deliver that for us while ensuring we were getting a fair market price. We were blown away to get a fantastic offer after only 4 days on the market, reflecting that hard work up front to market the property. We thank you for being amazingly supportive, swift, enthusiastic and providing great communication throughout the process. Who knew it could be so easy?” John & Rhonda
"I can tell you after approaching every real estate agency in Queenstown and over 10 different agents in Queenstown, at one stage or another over the past year whilst we were looking to purchase in Queenstown, Richie was the only agent I came across that kept in personal contact with us, and actually showed interest in our real estate wants and needs. He was an excellent negotiator, achieving a result I think both us as the purchaser and the seller were happy with. His local knowledge in Queenstown is unsurpassed, he is always happy, always has a smile on his face, and is just a really good person and a joy to be around. Since he we have purchased, he has been incredibly helpful organising the tradesman we need to make the house how we would like it. And has spent tens of hours helping us post sale, something he does not get paid for. I cannot recommend Richie enough, he is not just a real Estate Agent, he offers a full service when it comes to purchasing, particularly for people like us who live in Australia, and find it hard to organise all the things we need for the sale and post-sale." Steven
"On behalf of Mandy and myself we would dearly like to thank Richie for all of his hard work to sell our house. He has been very professional throughout and has done everything in his power to keep us focused on what was important, especially when we forgot this at times through the negotiating process. You not only have a great salesman in Richie but he is also a fantastic ambassador for your company. Our house was on the market on and off for 4 years and we tried (other companies) before we came to our senses and came to your company, where Richie achieved what no other agent could! Thank you very much for everything that you did for us." James & Mandy
"In February 2015 we contacted Richie Heap to evaluate our property on Queenstown Hill with a view to selling the above for us. After inspection Richie advised us that in order to achieve a good price for the property we would need to carry out a total renovation inside and outside. As we are based in Sydney we asked Richie if he would be willing to organise the quotes from the numerous subcontractors needed to carry out these renovations. He agreed so the works commenced. During the renovations he was constantly on the job inspecting the progress of the work if problems arose and there were plenty during a project of this size so he was on the phone liaising with us in order to resolve the situations as they arose. We found the tradesmen that he organised were reasonable with their prices and the quality of their work was excellent. We achieved a sale price of over $250,000 more than we were quoted before the renovations - certainly worth the effort, the property sold within 2 weeks of listing so well done Richie. If you were considering selling your property in the Queenstown area we would highly recommend you give Richie a ring." Bob & Kathy
"After toying with the idea of selling our investment property ourselves, we soon realised that the services of a professional were much in need, ending our short lived "career in real estate" and we certainly made the right call! Richie is a true professional, with an energetic and warming manner that made the entire process seamless and enjoyable. Keeping us informed at every turn, he made us feel very comfortable in entrusting him with this asset. Richie gave us sound advice on the market and it allowed us to reach realistic expectations for the sale. The end result was that Richie sold the property above the asking price, so it's more than fair to say his efforts well exceeded our expectations. We can highly recommend Richie, and his genuine care of service is a stand out. Thank you so much Richie!" Karl & Tanya
“We were first time buyers and knew very little about the process of buying a property. Richie went through everything with us and explained thoroughly the complete process. Any questions we had he would answer quickly and precisely. He was always in contact with us about any changes and developments and made the relatively stressful and nervous situation for us, smooth and easy. We would highly recommend Richie to anyone wanting to buy a property, and would definitely use him again.” Rob & Jacqui
“Working with Richie made the process of buying our first home more than stress free, it was fun! He looked after us every step of the way and really made us feel like we were his top priority. He listened to what we wanted and ultimately found us our perfect first home. Next time round we will definitely be calling Richie, we trust him to see us right.” Alice & Seamus
“We really appreciated all your help in the negotiations to purchase our new house as we were living in Auckland at the time. You kept us up to date with every part of the sales process and made this a very easy transition into our lovely new home. We loved working with an agent that provides a total service and especially your fun enthusiastic personality which was very refreshing.” Tony & Sally
“We approached a few real estate agents in Queenstown from our home town of Perth, Western Australia - in the view of doing research for a possible investment property. Of all the communications made - by far and away Richie Heap was the most informative and prompt with replies. This spoke volumes for us being overseas investors as we were a little nervous being so far from the location and needing a 'man on the ground' so to speak to be our eyes and ears. Richie took our requests and list of requirements into account and rather than just respond with current listings, he did the groundwork and presented us with a shortlist which allowed us to use our time efficiently once we arrived. We also met with other agents but it was Richie's attention to detail which meant he came up with the two top properties of all that we saw. He was always available, no matter how small the request - and on our return to take ownership he was very helpful and provided a lot of area guidance, which made the transition a very positive experience. We would go to Richie first with future property interests and will also recommend him to others, particularly first time overseas investors - his friendship, professionalism and sense of humour go a long way to make the business end of things a positive experience overall.” Vicki & Tod
“We purchased land in Gibbston Valley through Ritchie. I just wanted to pass on to you the good experience we had with Ritchie throughout the process. We were in North Canterbury for much of the time, selling our own home before our move down here. We were uncertain for a long time about what we would end up doing. Ritchie was patient and not pushy as a sales person. He communicated very well at all times even when he was heading off to Sydney recently and we were in the middle of negotiations. We would recommend him to others.” Fiona & Peter Bersani
“Thank you Richie for helping us through what can be very stressful situation. We weren’t the easiest clients, changing our brief several times to say the least. In the end we purchased something we were not expecting and are very happy for Richie keeping all options open to us. Richie was always willing to help and answer our questions and contact was kept throughout the whole settlement process, nothing was ever a problem. Thank you for your help and patience.” Louise & Ian
“Richie did a great job with great results selling our investment property in Queenstown. We resided in North Island and needed to sell our tenanted unit - a tricky situation for any landlord. We needed someone with good communication all round and a friendly approachable personality - to be able to work with the Property Manager, the Tenant and the remote Owners. Richie fit the bill. He worked alongside the Property Manager and took time out to talk to the Tenant to get their cooperation with viewing times. Richie took the stress out for us and handled everything delicately to achieve win-win results for all those involved. Highly recommended. Thank you.” Duane & Praksha
“We recently sold our home with Richie and his professionalism, friendliness & helpfulness made our whole experience completely stress free. Richie was excellent in communicating feedback to us and we were always kept well informed and he reassured us every step of the way. This made it an easy decision to purchase our next home with Richie. This was also a pleasure as he listened to what we wanted and found us our perfect match. We would not hesitate in recommending Richie to anyone when selling or purchasing a home.” Grant & Jo
“Richie helped us to purchase a property in Queenstown which required a reasonable amount of negotiation. His energy and enthusiasm was a real asset in completing the deal and no issue was a problem for him. Even after settlement he is still keeping in touch and providing any help required. It is so nice to deal with someone who is always smiling and motivated. Thanks Richie.” Hayley